Canada411 and Yellow Pages account

Your Canada411 and Yellow Pages account

1. What is a Canada411 and Yellow Pages Account and what are the benefits?

The Yellow Pages Account lets you connect to the entire Yellow Pages properties as Canada411, by using a single email account and password. With a single confidential and secured subscription, My Canada411 and Yellow Pages Account makes it possible for you to create your own address book, give your opinion on your favourite businesses, share your discoveries and securely edit your personal information. Watch for more exciting features coming soon!

2. What is Facebook Connect?

Facebook Connect allows users to share community information very quickly and efficiently based on their facebook account. To learn more about Facebook Connect https://www.facebook.com/help/?page=730

3. How does privacy work with Facebook Connect sites?

When you connect with a website, it can access information you've added through Facebook to allow you to interact with your friends in new and interesting ways. The Platform Developer Terms of Service restrict how Yellow Pages can access this information, and all sites are contractually obligated to respect the privacy settings you've chosen for your account. These are the same terms that developers who have created the applications you use on Facebook must follow.

This means that if you've blocked a user on Facebook, that user will not be able to see you on a "connected" site. When other users connect with a website, those users will not be able to see information you've added through Facebook that they wouldn't otherwise be able to see simply by browsing Facebook. You can decide what type of information your friends' applications can access from the "Applications and Websites" section on the Privacy Settings page. (Source Facebook https://www.facebook.com/help/?page=730 )

4. What is a profile page? And how can I access it?

A profile page is a public page that shows all the information that you've decided to share with the community, You can access it directly by typing the address: https://profiles.canada411.ca/yournickname or by clicking See My Public Profile from your Private profile page when you are logged in.

5. What are the privacy and security terms?

When it comes to privacy and security, Yellow Pages follows the best practices in terms of technologies and processes. Learn more about our Privacy policies. You can report any abuse or security issues by using our contact us form.

How to create your Canada411 and Yellow Pages Account

1. How do I register for a Canada411 and Yellow Pages Account?

Click on 'Log in' from the top navigation bar. Then, click on 'Sign Up' from the top right of the Log in page.

Type in your email address and postal code and choose a username and password. Then click on 'Sign Up'.

* Please note that you can't change your username once you've chosen one.

2. How many characters are needed for my password?

When choosing a password, please follow these guidelines:

• Minimum of 6 characters
• Maximum of 16 characters
• Please do not use personal information, such as your name, birthday, or social security number, as your password.

Please also remember the following:

• Your password is case sensitive.
• You should change your password if you detect suspicious activities on your account.

3. Why do I need to confirm my email address?

Email confirmation is an important security check that helps prevent other people from signing up for a Canada411 Account using your email address. If you need to confirm your email address, you'll see a warning notice when you log in to your Canada411 Account on your profile page.

It should only take a few seconds to confirm your email address. Upon signing up for your account, we'll send a short email with confirmation instructions to the email address you gave us.

4. How do I confirm my email address/complete the registration?

Once you have logged in, you will need to confirm your email address. Click on the URL that is provided to confirm your email address and complete the registration process.

5. I haven't received my email confirmation. What should I do?

The email confirmation is sent to the email address you used to sign up for your Canada411 Account. (Note: this email address may be different from your Facebook email address).

If you did not receive the email confirmation, it may be due to an invalid email address or restrictions from your email provider or internet service that are blocking email from Canada411.

First, check the email address you provided us with for your Canada411 Account. There may be a typo in the email address. If the email address is correct, then check your email spam filters to make sure that the confirmation email hasn't been sent to your junk, spam or bulk mail folders.

If you find a typo in the email address or you can't find the confirmation email in your spam folders, please create a new account, following the instructions under: How to create your Canada411 and Yellow Pages Account?.

6. How do I bookmark my Log in page?

Firefox:

• Point your browser to the 'Log in' page.
• Select 'Bookmarks' from your browser menu bar.
• Select 'Bookmark This Page' from list.
• Click the 'DONE' button.

Explorer:

• Point your browser to the 'Log in' page.
• Select 'Favorites' from your browser menu bar.
• Select 'Add to Favorites...' from list.
• Click the 'OK' button.

Google Chrome:

• Click on the star icon at the beginning of the location bar.
• Select the folder where you want to save the bookmark.
• Click the 'Close' button.

Safari (MAC):

• Point your browser to the 'Log in' page.
• Select 'Bookmarks' from your browser menu bar.
• Select 'Add Bookmark' from list.
• Click the 'ADD' button.

Opera:

• Point your browser to the 'Log in' page.
• Select 'Bookmarks' from your browser menu bar.
• Select 'Bookmark Page' from list.
• Click the 'OK' button.

7. How does the 'Keep me logged in' feature work?

By checking this box, you'll stay logged in for up to 2 weeks or until you log out.

If you check the 'Keep me logged in' box, we'll put a small cookie on your computer that will let us know who you are the next time you log in. Each time you return to the admin panel, you will be logged in automatically. (If you use a different computer, you will need to log in again.) This cookie does nothing more than remember you on the website.

If you do not check the box, we won't put a cookie on your PC. However, the next time you visit you will need to enter your email address and password again.

If the 'Keep me logged in' feature is not working properly, generally, this is because your browser is only allowing session cookies. You can change this in your browser settings.

The cookie won't remain on your computer after you close the browser window.

If you're still having problems, it could be a problem with your network or a third-party application that you've installed, prohibiting this function to work properly.

Managing your information profile

1. How do I change the email address associated with my account?

To change your email address, go to your private profile page by clicking on your username in the top navigation bar and go to the Account Settings section.

Please note that if your are connected via Facebook, you will not be able to change your email address associated to your Yellow Pages Account unless you modify it in your Facebook account directly.

2. How do I edit my profile?

Click on your name in the top navigation bar. This will take you to your private profile page. Click on Account settings where you can update your profile.

3. I can't upload my picture. What are the acceptable formats?

To change your picture, go to your private profile page and click on Edit info.You can upload a JPG, GIF, or PNG file. You cannot use animated GIF files for your Profile Picture.

The ideal format is 150 pixels by 150 pixels and a maximum file size of 700K.

Managing your settings on your Canada411 and Yellow Pages Account

1. I don't see my reviews on Facebook. What should I do?

All reviews must be approved by our moderators. For this reason, there may be a 24h delay (maximum) before your review appears on our site.

Make also sure the application settings are set up properly in your Facebook account. You can follow these simple steps:

• Log into Facebook.
• Click on the Account menu in the upper right corner and then select Application Settings from that menu.
• Click Edit Settings to the right of the application you want to edit.
• Select the Additional Permissions tab to check or uncheck the application's ability to publish recent activity on your Wall.

2. Why can't I use my Google or Twitter account to log in?

It is not possible to use your Google or Twitter account to log in for now. We will add these Log in options soon.

3. How can I send my profile page to my friends?

To send your profile page to your friends, just share your unique profile URL:
https://profiles.canada411.ca/yournickname

Troubleshooting your Canada411 and Yellow Pages account

1. I cannot access my account. What should I do?

If you have problems logging in, check the following:

• That you are entering your email address exactly as you registered it
• That you are entering your password correctly
• That you have cookies enabled in your browser
• That a personal firewall or similar internet security software, such as Norton Internet Security, Symantec, ESET, etc. does not block cookies

2. Oops, I forgot my password. What should I do?

If you are connecting with Facebook, use your Facebook password to log in to the site. If connecting with a Canada411 Account, and you can't remember your password, go to the Log in page and click on 'Forgot your password?'. Type in the email address that you use for this account and click on Send instructions. Once you receive the email instructions, you will be asked to choose and confirm a new password for your Canada411 Account.

3. I don't have access to my profile on my mobile. What should I do?

Neither our IPhone nor Mobile/WAP version support Facebook Connect for now. But we are working on this and it should be available soon.

4. What browsers are compatible?

• Google Chrome 3.0 and up
• Firefox 2.0 and up
• Internet Explorer 7.0 and up
• Opera 9.0 and up
• Safari 2.0 and up

Note: The features and functionalities of this website may work with other browsers, but we cannot guarantee compatibility, and the support provided for those browsers may be limited.

Make sure you install the latest updates available for your Internet browser to ensure that you have the best experience possible while using your Canada411 account. In most cases, you can click help in your browser's toolbar to check for updates.

5. How do I deactivate my account?

Please contact us and we'll do it for you!

6. I still need help. What should I do?

If you can't find an answer to your problem in the FAQ, go to the contact us page and describe your problem in detail. This will help us understand your problem and quickly find a solution.